Investor Grievance Escalation Matrix
Investor Grievance Escalation Matrix – Stock Broker
Dear client,
With reference to SEBI Circular No. SEBI/HO/MIRSD/DOP/CIR/P/2021/676 dated December 02, 2021 pertaining to the redressal mechanism for investor grievances, the escalation matrix with details of contact persons is given below. Please escalate your grievances to the following contact persons for redressal.
| Details of | Contact person | Address | Contact no. & working hours | Email Id |
|---|---|---|---|---|
| Customer care | Sanjay Lad | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6384; Mon-Fri; 9:00 AM to 6:00 PM | |
| Head of Customer care | Kausik Shah | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6435; Mon-Fri; 9:00 AM to 6:00 PM | teamcompliance@indianivesh.in |
| Compliance Officer | Kausik Shah | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6435; 7738393431; Mon-Fri; 9:00 AM to 6:00 PM | kausik@indianivesh.in |
| CEO | Rajesh Nuwal | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6225; Mon-Fri; 9:00 AM to 6:00 PM | rajesh.nuwal@indianivesh.in |
In the absence of a response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI or the Exchanges. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES/Exchange portal.
Investor Grievance Escalation Matrix – Depository Participant
Annexure A – Escalation matrix. DP ID: IN303534/49400
| Details of | Contact person | Address | Contact no. & working hours | Email Id |
|---|---|---|---|---|
| Customer care | Sanjay Lad | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6384; Mon-Fri; 9:00 AM to 6:00 PM | |
| Head of Customer care | Kausik Shah | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6393; Mon-Fri; 9:00 AM to 6:00 PM | dp@indianivesh.in |
| Compliance Officer | Kausik Shah | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6435; 7738393355; Mon-Fri; 9:00 AM to 6:00 PM | kausik@indianivesh.in |
| CEO | Rajesh Nuwal | 17th Floor, Lodha Supremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 | 022-62406240, Ext: 6225; Mon-Fri; 9:00 AM to 6:00 PM | rajesh.nuwal@indianivesh.in |
In the absence of a response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with NSDL/CDSL or SEBI. Please quote your Complaint Ref No. while raising your complaint at the Depository/SEBI SCORES portal.