Investor Grievance Escalation Matrix- Stock Broker

Dear client

With reference to SEBI Circular No. SEBI/HO/MIRSD/DOP/CIR/P/2021/676 dated December 02, 2021 pertaining to Redressal Mechanism Investor Grievances escalation matrix details of contact person is mentioned here under;

Please escalate your Grievances to following contact personals for redressal.

Details of Contact Person Address Contact No. & working hours Email Id
Customer care Sanjay Lad 17yh Floor Lodha Suremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 022-62406240 Ext: 6384 Mon-Fri; 9:00 AM to 6:00 PM customersupport@indianivesh.in
Head of Customer care Swapnil Patil 022-62406240 Ext: 6435 Mon-Fri; 9:00 AM to 6:00 PM teamcompliance@indianivesh.in
Compliance Officer Swapnil Patil 022-62406240 Ext: 6435 7738393431 Mon-Fri; 9:00 AM to 6:00 PM swapnil.patil@indianiveh.in
CEO Rajesh Nuwal 022-62406240 Ext: 6225 Mon-Fri; 9:00 AM to 6:00 PM rajesh.nuwal@indianivesh.in

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS/ or https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or https://www.mcxindia.com/Investor-Services

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Investor Grievance Escalation Matrix- Depository Participant:-

Annexure A’

Escalation Matrix:

Investor Grievance Escalation Matrix- Depository Participant DP ID: - IN303534/49400

Details of Contact Person Address Contact No. & working hours Email Id
Customer care Sanjay Lad 17th Floor Lodha Suremus, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 022-62406240 Ext: 6384 Mon-Fri; 9:00 AM to 6:00 PM customersupport@indianivesh.in
Head of Customer care Kausik Shah 022-62406240 Ext: 6393 Mon-Fri; 9:00 AM to 6:00 PM dp@indianivesh.in
Compliance Officer Kausik Shah 022-62406240 Ext: 6435 7738393355 Mon-Fri; 9:00 AM to 6:00 PM kausik@indianiveh.in
CEO Rajesh Nuwal 022-62406240 Ext: 6225 Mon-Fri; 9:00 AM to 6:00 PM rajesh.nuwal@indianivesh.in

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL/CDSL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html

Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.